Updated: 8th May 2023
Vector Limited and its related entities (Vector, we, our, us) is committed to protecting our customers’ personal information. We have created this Privacy Statement to help you understand how we collect, use and protect your information when you visit our websites and use our products and services.
This Privacy Statement covers the following topics:
This Statement is provided for your information and doesn't limit or exclude your rights, or our rights and responsibilities, under the Privacy Act 2020.
1. What information does Vector collect?
We collect information about you that you have provided to us. For example, you might provide information to us on a services application or registration form, when you use our products and services, when your details are recorded in a visitor or site log, when you enter a competition or promotion, or that you have provided to a third party working for us (such as our field service providers and contractors).
We may also collect information about you that a third party has provided to us. For example, your energy retailer will provide us with your contact details where necessary for us to provide network operation and management services
The information we collect about you may include your name, address, telephone number(s), email address, information on how you use our products and services, and anything we need to provide these products or services to you. We may also monitor and record your calls to us and our calls to you, and capture video footage of you through the CCTV cameras we use at some of our sites.
2. How does Vector use your information?
The information that we collect from you may be used by us for a number of purposes connected with our business such as:
CCTV footage specifically may be used for the following purposes:
3. When does Vector share your information?
There may be times when we need to disclose your personal information to third parties. For example, we may disclose your information to:
We may also disclose your personal information where this is necessary to:
4. How does Vector protect your information
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, modification or disclosure.
We retain personal information only for as long as it is needed for a lawful purpose, after which time it is securely deleted. For example, CCTV footage will usually be retained for a period of 30 days; site and visitor logs will usually be retained for a period of 2 months.
We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, if you are using the internet, remember to sign out of your account and close your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place.
5. How can you access or update your information?
You may request access to the personal information we hold about you by sending an email to email@example.com. Please quote your name and address. We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you.
We will not be able to provide your personal information if we do not know or don't have reasonable grounds to believe it is personal information about you or if disclosing the information would involve the unwarranted disclosure of the affairs of another individual.
You can request correction or amendment of the information held by us at any time and as often as necessary by sending us an email to firstname.lastname@example.org and specifying the information that you require changed. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise we'll take reasonable steps to mark that information as having been subject to a change or correction request.
6. How does Vector process information about website use?
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, though we will use our best efforts to ensure that any such information remains secure.
We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses in order to provide internet session management and for security purposes.
We may use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Most browsers (such as Internet Explorer, Chrome etc) allow you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. You do not need to have cookies turned on to access our sites, but you may need them for customisable areas of the site that we may develop in the future, or to access and benefit from certain functionality offered by the site.
7. Changes to our Privacy Statement
We may change this Privacy Statement from time to time and we will tell you about a change in the Privacy Statement by posting an updated Privacy Statement on our website. Any change we make applies from the date we post it on the website.